Regarding delivery
In addition to the product price, customers must pay a shipping fee. Shipping fees vary according to weight and destination. Shipping is free on all purchases with a combined value of US$300 or more.
Please check out more details on Delivery cost and methods.
Payment of tariffs and customs charges are the customer’s responsibility. Similar charges may also be issued by customs authorities in other countries.
◆ Available countries
We ship our products following countries. We will increase the number of countries where we ship our products from time to time.
■ Asia
Sri Lanka, Japan, Singapore, Taiwan, Hong Kong, Australia, New Zealand
■ North America
United States, Canada
■ Europe
United Kingdom (GB), Italy (IT), Netherlands (NL), Austria (AT), Switzerland CH), Sweden (SE), Spain (ES), Denmark (DK), Germany (DE), Norway (NO), France (FR), Belgium (BE)
◆ Delivery cost and methods
>> Delivery cost
Product delivery method
We use Citypak courier service for all deliveries within Sri Lanka. Shipping to other countries will be by international airmail.
Product delivery time
We ship from Sri Lanka within 3-4 working days of confirmation of payment. Delivery usually takes 1-2 weeks, depending on destination.
Tracking your order
We will send up to 1 kg by airmail with a barcode, and over 2 kg by EMS (Express Mail Service), so both can be tracked.
◆ Payment method
Payments outside Sri Lanka can only be made by credit card. Which is a joint effort of brands like Visa, MasterCard, American Express and Discover. Which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
2Checkout（Privacy Policy） stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council.
Please refer our privacy policy.
Within Sri Lanka
Payments within Sri Lanka can be made by Bank transfer and credit card.
Please note, all our packages require a signature upon delivery. Kindly provide an address where a recipient will be available to sign for the package. If no one is available at the time of delivery the package will be returned to our warehouse.
Cancellations, Returns and Refunds
◆ About handling defective products and misdelivered products
When you receive the item, please be sure to check that it is the item you ordered immediately.
We make every effort to ensure the quality of our products, but if the product is damaged or soiled, or if it is different from your order, please contact us by email within 30 days after delivery.
Only if the item is unused, we will ship the same item immediately if it is in stock.
If it is out of stock, we will respond with a new production for customers who can refund or wait, but please note that it will take time.
Contact: info@musaco-srilanka.com
The following information is required when contacting us.
Order number, name, desired content (Please attach the defective part if it is defective, and the photo of the product if it is misdelivered)
◆ cancellation
Please note that if you wish to cancel your order, you must cancel within 48 hours of placing your order.
◆ Returns and exchanges due to customer convenience
Return conditions
If the following conditions are met, we will accept returns for your convenience.
If you wish to exchange the product, please return it and place an order again.
① Within 30 days from the arrival of the product
② Must be unused
③ Must be in the same condition as when it was delivered
Non-returnable cases
・ When using the product
・ Return request more than 30 days after the item arrives
・ Products returned to our shop without prior notice
・ Items that could not be returned and confirmed within 30 days after contacting our shop
・ Products that have been scratched or soiled by the customer (including odors)
-Those without accessories (product tag, price tag).
・ When we judge that returns and exchanges are not possible
Return method
If you wish to return the item for your convenience, please contact us by email within 30 days after the item arrives.
Please note that we cannot accept returns after 30 days after the item arrives.
In the case of returns due to customer's convenience, the shipping fee for return will be borne by the customer.
Contact: info@musaco-srilanka.com
The following information is required when contacting us.
Order number, name, reason for return
Refund procedure
Refunds for returns for customer convenience will be made after the returned product is received.
＜ When paying by credit card ＞
We will cancel the payment.
Please be assured that even if your bill is raised due to the closing date, it will be refunded and offset by the credit card company the following month.
(The closing date varies depending on various credit card companies)
＜For non-credit card payments: Sri Lanka only＞
We will refund to the specified account by bank transfer.
In case of return for customer's convenience, the transfer fee will be borne by the customer.
(Transfer fee varies depending on various financial institutions)
* We do not accept refunds by registered mail.
* Account refund will take 7 business days from the arrival of the product.
Delivery cost
| Asia |
1 - 100g |
101 - 250g |
251 - 500g |
501 - 1000g |
1001 - 1500g |
1501 - 2000g |
Over 2001g |
| Srilanka | US$2 | US$3-US$4 | US$4 + US$1 per 500 g over 1000 g => [$4 – $62] |
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| Japan | US$3 | US$4 | US$7 | US$13 | US$18 | US$21 | US$ 29 + US$ 4 per 500 g over 1000 g => [US$ 37 - US$ 261] |
| Australia | US$3 | US$4 | US$7 | US$13 | US$20 | US$24 | US$ 36 + US$ 5 per 500 g over 1000 g => [US$ 36 - US$ 326] |
| New Zealand | US$3 | US$4 | US$8 | US$15 | US$25 | US$30 | US$ 38 + US$ 6 per 500 g over 1000 g => [US$ 50 - US$ 386] |
| Singapore | US$2 | US$4 | US$6 | US$10 | US$13 | US$15 | US$ 24 + US$ 2 per 500 g over 1000 g => [US$ 28 - US$ 140] |
| Hon Kong | US$2 | US$4 | US$6 | US$11 | US$18 | US$20 | US$ 28 + US$ 3 per 500 g over 1000 g => [US$ 34 - US$ 202] |
| Taiwan | US$2 | US$4 | US$6 | US$11 | US$16 | US$19 | US$ 25 + US$ 3 per 500 g over 1000 g => [US$ 31 - US$ 199] |
| North America |
1 - 100g |
101 - 250g |
251 - 500g |
501 - 1000g |
1001 - 1500g |
1501 - 2000g |
Over 2001g |
| USA | US$3 | US$5 | US$9 | US$17 | US$28 | US$34 | US$ 48 + US$ 8 per 500 g over 1000 g => [US$ 64 - US$ 512] |
| Canada | US$30 | US$36 | US$ 48 + US$ 8 per 500 g over 1000 g => [US$ 64 - US$ 512] |
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| Europe |
1 - 100g |
101 - 250g |
251 - 500g |
501 - 1000g |
1001 - 1500g |
1501 - 2000g |
Over 2001g |
| United Kingdom | US$3 | US$5 | US$8 | US$14 | US$26 | US$30 | US$ 37 + US$ 5 per 500 g over 1000 g => [US$ 47 - US$ 327] |
| Italy | US$20 | US$23 | US$ 34 + US$ 4 per 500 g over 1000 g => [US$ 42 - US$ 266] |
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| Netherlands | US$21 | US$25 | US$ 34 + US$ 4 per 500 g over 1000 g => [US$ 42 - US$ 266] |
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| Austria | US$20 | US$23 | US$ 33 + US$ 4 per 500 g over 1000 g => [US$ 41 - US$ 265] |
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| Switzerland | US$20 | US$23 | US$ 38 + US$ 4 per 500 g over 1000 g => [US$ 46 - US$ 270] |
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| Sweden | US$23 | US$26 | US$ 38 + US$ 4 per 500 g over 1000 g => [US$ 46 - US$ 270] |
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| Spain | US$22 | US$26 | US$ 34 + US$ 4 per 500 g over 1000 g => [US$ 42 - US$ 266] |
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| Denmark | US$21 | US$25 | US$ 39 + US$ 4 per 500 g over 1000 g => [US$ 47 - US$ 271] |
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| Germany | US$24 | US$28 | US$ 34 + US$ 5 per 500 g over 1000 g => [US$ 44 - US$ 324] |
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| Norway | US$25 | US$29 | US$ 41 + US$ 5 per 500 g over 1000 g => [US$ 51 - US$ 331] |
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| France | US$22 | US$26 | US$ 36 + US$ 5 per 500 g over 1000 g => [US$ 46 - US$ 326] |
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| Belgium | US$23 | US$26 | US$ 33 + US$ 4 per 500 g over 1000 g => [US$ 41 - US$ 270] |
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