Please note that MUSACO can only supply goods on wholesale terms to owners of retail outlets. Please inform us of the name, address, phone number, email and website address of your shop. If you are interested in stocking MUSACO products in your retail outlet, please ask us about wholesale prices. Just send us a message through the ‘Contact Us’ page of this website and we will send you a user ID and password. You can check out our wholesale prices and place orders through our dedicated wholesale page.
WHOLESALE TERMS AND CONDITIONS
We retain all copyright to our products, descriptions, photographs and the name “MUSACO”. If you would like to use the MUSACO name, or the descriptions or photographs on our website to promote sales of our products in your shop, please get in touch.
2. Terms of Sale
Our products are special and we price them accordingly. We have a suggested retail price. You may sell above that price at your discretion. Prices are subject to change without notice. You may not sell our products through online auctions (for example, eBay). If you would like to sell MUSACO products at local craft fairs, etc., you must obtain our permission in advance.
3. Minimum value orders
Wholesale orders must have a minimum value of US$50.
4. Payment Methods
Payments outside Sri Lanka can only be made by credit card.
Within Sri Lanka
if it is a Cash on Delivery (COD) payment, our delivery agent will contact you prior to delivery to inform you of the delivery time.
Please note, all our packages require a signature upon delivery. Kindly provide an address where a recipient will be available to sign for the package. If no one is available at the time of delivery the package will be returned to our warehouse.
5. Payment Terms
Once payment has been received, cancellations can only be made before the product is shipped.
6. Consignment Sales
We cannot accept consignment sales.
7. Handmade Products
Our products are handmade, so individual items may differ slightly in appearance.
8. Shipping Method
We deliver by land within Sri Lanka and by air to destinations outside Sri Lanka. We use Citypak courier service for all deliveries within Sri Lanka. Shipping to other countries will be by international airmail.
9. Shipping Cost
Shipping costs are the responsibility of the retailer and will vary by order size and weight. Please refer the Delivery cost page.
10. Product delivery time
We ship from Sri Lanka within 3-4 working days of confirmation of payment. Delivery usually takes 1-2 weeks, depending on destination.
11. Returns and Damages
In case of mistakes made in the course of dispatching merchandise or damages that occur during shipping, MUSACO will send a replacement item. However the shipping cost is the responsibility of the retailer.
We also make products to order. Feel free to get in touch via the ‘Contact Us’ page of this website with details of the designs you had in mind.